Drug & Alcohol Recovery and Education Centre

"Turning Lives Around"

Privacy

Website Privacy Policy & Statement

Internet Privacy Policy

This web site is owned and operated by Watershed Drug & Alcohol Recovery & Education Centre (Watershed) and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the
web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Cookies

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. http://www.privacy.gov.au/

Privacy Statement

  1. Watershed’s commitment to maintaining your privacy
    Watershed’s Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for the Watershed website.
  2. Collecting information on Watershed visitors
    Watershed collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Watershed utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Watershed partners to provide them with an overview of how Watershed visitors use the site. This is done for the purposes of providing you with a more efficient site.

    IP Addresses
    Watershed’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

    Cookies & Applets
    Watershed uses cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access.
    This aggregate, non-personal information is collated and provided to Watershed to assist in analysing the usage of the site.
  3. Collecting information on Watershed Registered members
    As part of registering with Watershed, we collect personal information about you in order for you to take full advantage of Watershed’s services. To do this it may be necessary for you to provide additional information to Watershed as detailed below.

    Registration
    Registration is completely optional. However, registration for Watershed services allows you to take advantage of more of the tools and resources to assist you with any documents you may require. Registration includes submitting your name, email address, address, company, company classification, telephone numbers, option on receiving updates and promotional material. You may access this information at any time by clicking ‘Manage my account’.
  4. Credit Card Details
    Credit Card details are only sorted for the processing of payment and will be deleted once payment is processed.
  5. Email communications from Watershed
    Watershed also provides you with selected information about our documents and website changes in our email newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in ‘Manage My Account’. Watershed may also make you aware of additional products and services which form part of your relationship with Watershed.
  6. Storage & Security of Personal Information
    Watershed takes all reasonable steps to ensure the security of our system. Watershed allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities.

    In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Watershed. However, Watershed will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Watershed site.
  7. Access to Your Information
    Unless you become a registered Watershed user, Watershed does not collect information that identifies you personally. If however, you become a Watershed registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  8. Watershed Partners & Advertisers
    Watershed provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Watershed and we cannot accept responsibility for the conduct of these companies.
  9. Feedback
    Watershed welcomes ideas and feedback about all aspects of the site. Watershed stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Watershed partners either in aggregate form or with specific identifying characteristics removed.
  10. Privacy & Site Changes
    From time to time, Watershed may review and update its privacy statement. Revised versions will be updated on the website.

 

Watershed acknowledges the traditional custodians of country and their continuing connection to land, culture and community. We pay our respects to elders past, present and future.

Watershed holds accreditation with the Australian Council on Health Care Standards (ACHS).

Formerly: Wollongong Crisis Centre


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